Building a lasting relationship with your lab. Everything you wanted to know about your lab, but were afraid to ask. As optical professionals, its critical to have a great relationship with our patients. A relationship based on understanding and caring. Inter-office relationships are also crucial in providing the best possible care through cooperation and unity. But let’s … [Read more...]
Winter is Coming
For those of you unfamiliar with Game of Thrones, allow me to give a very brief summary of the plot-line, as I feel it is startlingly similar to what's going on in the optical industry at present. Picture it: you have one extremely wealthy and powerful family (or company) that is seeking to rule everyone else. In their quest for that, any competing families are either bought … [Read more...]
See the Truth with Polarized Lenses
I’ve heard that, often times, people assume that winter isn’t a “good time” to sell sunwear. I can only assume that these people have never experienced what winter is like, as I find myself using sunwear more and more in the winter months than I do in summer. While summer is, of course, the ‘traditional’ sunwear season, it doesn’t mean that it’s the only place that you’re going … [Read more...]
FEA Industries, Inc.
At FEA, we are focused on providing the best combination of value, performance, service, and technology to our customers. We aren’t concerned with jacking up our prices so you can pay more for a brand name. We want to be able to offer the best vision for your patient, while making sure you can run your business cost-effectively. Eagle™ progressive lenses give you an option … [Read more...]
Are Your Sales Frozen?
Sometimes your world changes. Things happen that you don’t account for. Whether it’s a change in the business landscape, or your parents dying horrifically in an ill-fated sea voyage - things can go from ‘ok’ to ‘oh no’ quickly. Being able to adapt to new situations is necessary in both business and everyday life. As many have no doubt seen, the eyewear industry has changed … [Read more...]
A Lens Story
Let’s say you want to give someone a gift that you want them to remember. What you don’t do is give them a gift card, socks, or a fruit cake. Those gifts are overdone to the point of nausea. Not that there’s anything wrong with fruit cake, mind you. It can be quite delicious, but that’s not the point. The point is that it’s common, expected, and not exactly the kind of thing … [Read more...]
Endless Night: The Trouble with ‘Big T’
IT was a warm and sunny afternoon. I sat behind my desk, taking a long draw on a freshly-filled electronic cigarette. There wasn't much going on today – hardly a customer all week, come to think of it. I was a loner, an independent. I played by my own rules, and sometimes that kept clients away. I looked up as the door chime jingled – and there she was... Out of all the … [Read more...]
Birefringence: Rainbow Rising
In the heat and the rain – that's where you typically expect to see rainbows. A nice spring day, a light shower, and a pot of gold hidden off in the distance. Not so much when it comes to your lenses. Anyone that's dealt with lenses long enough has experienced this before – an oil-slick like effect, or rainbow, in the lenses. As this is one of the few places in life where you … [Read more...]
Managing Success in a Practice Management World
Much has changed in the last few years in how a practice operates. Gone are the days of patients simply paying for services rendered and products purchased. Now the modern ECP must navigate a complex system of charts, categories, costs, rules, and limitations on services based on whatever provider a patient may have. For sure, the good ol’ days are gone. Or are they? … [Read more...]
Waiter! There’s some cylinder in my sphere!
NERD ALERT! (for all your super-duper techie stuff) One of the most frequent ‘problems’ that I hear about when talking about compensated lenses is when we’re dealing with spheres. All too frequent are exchanges like this: Doctor: I ordered this lens as a sphere, but there’s cylinder in it - it’s wrong! Lab: Yes, I understand you ordered it as a sphere, but the … [Read more...]